For all international customers, please be aware that NOT ALL packages shipped internationally will make it through customs without a tariff. Therefore we want to clearly communicate that to you, the buyer is responsible for ALL DUTIES, TAXES, and FEES at the time of import. If the buyer is outside of the US and chooses USPS as their shipping provider, the package can only be tracked up until the point that it hits the border with customs. Prolube Oil is not responsible for any lost, stolen or damaged packages once they leave our Proctorville distributing center. 

Prolube Oil requires a 1-2 day processing time on all orders before shipment. 'Processing Time' does not factor into 'Shipping Time'. 'Processing Time' is the period between the customer placing the order to our team getting the order ready to ship. 'Shipping Time' is the period from when the order is shipped until the order arrives at our customers door. 

WHERE IS MY ORDER NOW? CAN I TRACK MY PACKAGE?

If your item is in stock, it will be dispatched within 2-3 business days.
If your item is not in stock, please allow a minimum of 14 business days for our production department to make a new batch and dispatch.

Once your item has been created and quality-checked for accuracy, it will be shipped out to you. As soon as your order is dispatched, we will send you a shipping confirmation email that includes your order tracking number. Please use that number to track your package until it reaches your door.

You can contact our Customer Service team anytime at support@prolubeoil.com and someone from our team will get back to you as soon as possible.

WHAT IF MY ITEMS ARE LOST OR STOLEN AFTER DELIVERY IS CONFIRMED? 

 If your package is labeled "delivered" by the carrier but it appears to be lost or stolen, please reach out to us and we will endeavor to reach a fair solution. Once the package is delivered, we assume no responsibility for the package. As such, we will assess each missing order on a case-by-case basis.

WHO IS RESPONSIBLE FOR PAYING INTERNATIONAL DUTIES AND FEES?

The payment of all duties and fees associated with international shipping are the responsibility of the buyer. 

CAN YOU ADJUST MY DECLARED VALUE SO I DON'T HAVE TO PAY INTERNATIONAL TAXES?

The short answer is "Sorry, no". We do our best to value the packages at a rate that is honest and fair. We risk big fines and potential country wide banning if we do not honestly list the values of our goods.

I MAY HAVE ENTERED AN INCOMPLETE / INCORRECT SHIPPING ADDRESS.

For us to process your order without delays it is important to provide complete and accurate shipping information. In the event you provided an incomplete/ incorrect shipping address please contact us immediately and we‘ll quickly work to get your order updated.

*Please know it is the customer’s responsibility to provide a reliable shipping address. If the tracking confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of a incomplete / incorrect address. Orders that are sent back to our warehouse for "Insufficient Address" or "Unclaimed Package" notices are subject to a full refund minus shipping fees.

WHERE DO YOU SHIP TO?

We ship worldwide. If your country isn't listed upon checkout, please email support@prolubeoil.com to enquire. Shipping costs and delivery times vary depending on where in the world they're going. Domestic shipping in the USA takes approximately 2-5 days, international shipping takes approximately 7-16 days.