Customer Help

If talking to a real-life human is more your thing, you can reach our customer support team via email (below).

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Product details

Do I need to drain some oil out before adding Prolube Oil Treatment?

When adding Prolube Oil Treatment to used oil, make sure there is room by draining some oil out beforehand. Make sure not to add Prolube Oil Treatment to an already full crankcase, doing so will exceed your engines maximum oil capacity and can cause engine damage. If your dipstick shows that the oil is below the maximum mark, you can usually add Prolube without draining oil out.

How often should I use Prolube Oil Treatment?

To maintain the products benefits we recommend adding Prolube to every oil change.

Is Prolube Oil Treatment compatible with regular and synthetic oil?

Yes. Prolube is suitable for use in both synthetic and conventional engine oil.

Is it OK to use Prolube Oil Treatment in motorcycles with wet clutches?

Yes, use 1 oz of Prolube per quart of engine oil in motorcycles with wet clutches. Check the owner's manual beforehand to ensure it does not specify against the use of friction modifiers.

Will Prolube Oil Treatment void my warranty?

The Magnuson-Moss Warranty Act allows consumers to use additives of their choice without voiding their warranty except for instances where specific additives have been noted as incompatible.

Can I use Prolube Oil Treatment in a brand new vehicle?

Prolube should be added to new vehicles after completing their break in cycle in accordance with the owner's manual.

What can I add Prolube Oil Treatment to?

You can use Prolube Oil Treatment in any make/model as long as you follow the directions! 1oz of Oil Treatment per 1 Qt. of motor oil that your engine takes. (Example: A 2023 Honda Civic takes around 5 quarts of oil. The correct amount of Oil Treatment for that vehicle is 5oz).

Treatment Ratio:

  • Engine (1 oz of Prolube / 1 quart motor oil)
  • Differentials (1 oz of Prolube to 1 quart of gear oil)
  • Gearbox (1 oz of Prolube / 1 quart of oil)
  • Power Steering Pump (1 oz of Prolube / 1 quart of oil)
  • Automatic Transmission: 2 oz MAX of Prolube Oil Treatment
  • Manual Transmission: 1 oz of Prolube / 1 quart of transmission fluid
Does Prolube Oil Treatment take the place of motor oil?

No, Prolube Oil Treatment is designed to be added to the oil in your crankcase, making your standard motor oil a super oil!


We offer most major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long will it take to receive my order?

Depending on your item it can take 3-14 business days for your order to be dispatched and delivered.

Please allow up to 2-3 days for us to receive, process and prepare your order for dispatch.

Generally, orders received after 2pm (EST) will be sent out on the next business day. 

*Products purchased on Public Holidays or over promotional periods are subject to longer processing, fulfilment & delivery periods. It may take up to 14 days for us process your order.  

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship worldwide?

We ship worldwide. If your country isn't listed upon checkout, please email to enquire. Shipping costs and delivery times vary depending on where in the world they're going. Domestic shipping in the USA takes approximately 2-4 days, international shipping takes approximately 7-14 days.

*Actual shipping times may vary depending on inventory.

When can I expect to receive my pre-ordered item(s)?

The current wait-times for pre-ordered products is 3-5 weeks. If a product is on pre-order, you agree to give Prolube Oil the amount of time required to fulfill pre-ordered items. If you'd like to cancel your pre-order, please contact us as soon as possible and we can process a refund for you.

Where is my order now? Can I track my package?

If your item is in stock, it will be dispatched within 2-3 business days.

Once you've placed your order, it will be shipped out to you. As soon as your order is dispatched, we will send you a shipping confirmation email that includes your order tracking number. Please use that number to track your package until it reaches your door.

You can contact our Customer Service team three ways, either via Live Chat, filling out our contact form, or you can email us anytime at and we will get back to you as soon as possible.

I may have entered an incomplete / incorrect address!

For us to process your order without delays, it is important to provide complete and accurate shipping information. In the event you provided an incomplete/ incorrect shipping address please contact us immediately and we‘ll quickly work to get your order updated.

*Please know it is the customer’s responsibility to provide a reliable shipping address. If the USPS tracking confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of a incomplete / incorrect address.

What can I do if my item arrives damaged?

Our quality assurance team exacts extensive quality control measures. However, in the case of receiving damaged goods, email us and we will handle the issue on a case by case basis.

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